We currently ship to all provinces in Canada and the contiguous United States (the 48 states on the continent of North America, plus the District of Columbia)

Some items may be shipped Internationally -- please inquire at 1-249-888-9675

Free standard shipping to all Canadian provinces and the 48 contiguous United States (unless otherwise noted in the listing) 

We stock many items in our Ontario, Canada head office/studio and some items are shipped directly from our partner suppliers in various locations in Canada and the USA. 

Usual ship times listed on items for sale are estimates only. Actual ship times may vary and are dependent on current stock levels or whether the item is customized to order. If items are in stock at our studio, we ship same day in most cases. Otherwise, we obtain a delivery estimate from our supplier and notify you by email. The Phoenix Collection is not responsible for shipping delays due to the fault of the manufacturer or delivery carrier.

Rural delivery is available to properties with a physical address. We cannot deliver to P.O. Box locations or military APO/FPO addresses.

Depending on the item, we ship Canada Post, USPS, UPS and Fedex.

For shipping inquiries:

Please call Susan at 1-877-498-6658 or email. Outside North America, please call Susan at 1-705-821-2460 or email as some of our items may be able to be shipped to your location.