What payment methods do you accept?
We accept all major credit cards through our PayPal Checkout where you are redirected to PayPal -- we never see your credit card details and PayPal is a secure payment gateway used by millions. We also accept Interac email money transfers and telephone payments by credit card.
Do you ship internationally?
We ship to Canada and the 48 contiguous United States and offer free shipping. Some items may be shipped to the United Kingdom and other countries—please inquire if you wish to place an order and we will email you a shipping quote, and may offer free shipping depending on the order.
How do I inquire about a specific product?
Every product listing includes our toll-free telephone number and a link to our email. If you email, please include the product title and your specific question. We will answer you promptly by email and if you include your telephone number, we are happy to give you a call.
When will I get my order?
Some items are in stock which the listing will indicate. Others are made-to-order and approximate delivery times will be noted within the listing. We ship orders from our studio in Ontario, Canada. Once you have placed your order, we will follow-up with an estimated ship time.
What is your guarantee?
We offer a 10-day money-back guarantee on all our jewelry that is returned in the original packaging, unworn and original condition within a total of 15 days of your receipt of the item. If you are not delighted with your purchase, simply let us know within 5 days of receipt so we can send you a Return Authorization Number, then ship it back so we receive it within the following 10 days. A refund will be issued through PayPal. Unless the item is defective, you are responsible for return shipping and insurance. We recommend insuring the return in case of damage through shipping. Refer to Returns. Defective merchandise is unlikely since we personally make the jewelry and double-check before shipping it out, but if you receive an item with a clasp that doesn't work or other similar defect, we will pay for it to be shipped back to us.
How much does it cost to ship my order?
We offer free shipping to all Canadian provinces and the 48 contiguous United States unless otherwise noted in the listing.